Personalised Gifts & More
SHIPPING & RETURNS
SHIPPING POLICY
At Snuggle & Sweet Co., we take care to ensure your order arrives safely and on time. All items are carefully packaged so they reach you in perfect condition, whether it’s a gift for yourself or someone special.
We currently ship across the UK using reliable delivery services. Shipping costs are calculated at checkout based on the size and weight of your order. Standard delivery usually takes 3–5 working days, while express options are available if you need something sooner.
Once your order has been dispatched, you’ll receive a confirmation email with tracking details (where available). If you ever have a question about your delivery, just get in touch with us and we’ll be happy to help.
RETURN & EXCHANGE POLICY
We want you to be happy with your purchase from Snuggle & Sweet Co. If for any reason you’re not satisfied with a non-personalised item, you can return it within 14 days of receiving it for a refund or exchange. Items must be unused, in their original condition, and in the original packaging.
Please note: we do not accept returns or refunds on personalised or custom-made products unless they arrive damaged or faulty. This is because each item is made to order, just for you.
If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery. We may ask for a photo of the issue so we can quickly resolve it and arrange a replacement or refund.
To start a return or exchange, simply contact us by email or visit us at the Skegness Trading Hub, Units 13 & 15.